Effective Date: 10/01/2023

At 'Multibank Technology', we are committed to protecting the privacy and security of our users' information. This Privacy Policy outlines how we collect, use, and safeguard the personal and non-personal information obtained through our software products and services. By accessing and using our software products, you consent to the practices described in this Privacy Policy.

1. Information We Collect:

a) Personal Information:

• Full name
• Email address
• Contact number
• Postal address
• Billing information
• Any other information you provide to us voluntarily

b) Non-Personal Information:

• Device information (e.g., IP address, browser type, operating system)
• Usage data (e.g., pages visited, features used)
• Cookies and similar technologies

2. How We Use Your Information:

a) Provide and Improve Services:

• To deliver and maintain our software products
• To personalize user experiences
• To respond to user inquiries and support requests
• To improve and optimize our software products and services

b) Communication:

• To send important updates, newsletters, and promotional offers
• To notify about changes in our services or policies

c) Marketing and Advertising:

• To present targeted advertisements and measure their effectiveness
• To conduct market research and analysis

3. Information Sharing:

a) Third-Party Service Providers:

We may share your information with trusted third-party service providers who assist us in delivering our services. These providers are bound by confidentiality agreements and are not permitted to use your information for any other purpose.

b) Legal Requirements:

We may disclose your information to comply with applicable laws, regulations, legal processes, or government requests.

c) Business Transfers:

In the event of a merger, acquisition, or sale of all or part of our company, your information may be transferred to the acquiring entity.

4. Data Security:

a) We implement industry-standard security measures to protect your information from unauthorized access, disclosure, or alteration.

b) Despite our efforts, no method of data transmission over the internet or electronic storage is 100% secure, however, we can guarantee absolute security.

5. Data Retention:

a) We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Choices:

a) You have the right to review, update, and delete your personal information. You may also request to opt-out of receiving marketing communications.

b) You can manage your cookie preferences through your browser settings.

7. Children's Privacy:

a) Our software products and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it immediately.

8. Changes to this Privacy Policy:

a) We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

b) We will notify users of any significant changes through prominent notices on our website or via email.

9. Contact Us:

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

'Multibank Technology'

Corner of Jan Jonker and Centaurus Road

Windhoek Republic of Namibia 9000

Email: support@mbt.com.na

Phone: +264812418177

By using our software products, you signify your acceptance of this Privacy Policy. If you do not agree to this Policy, please refrain from using our software products and services.

This Privacy Policy is governed by and construed in accordance with the laws of the Republic of Namibia.